Modified Return Policy (Same Style as Hamozot - No Returns):
Need to make a return?
We want to ensure you have the best experience with your [Brand Name] order. See below for more information on our policy.
How long is the resolution window?
We are committed to quality and customer satisfaction. If you experience any issues with your order, please contact us at contact@hamozot.shop or via WhatsApp within 30 days of delivery so we can assist you.
Please note that we cannot accommodate requests after the 30-day timeframe.
A Few Things to Note:
– All products must remain unworn, unwashed, and in original condition with product tags and hygiene liners attached for us to assess any concerns.
– Our swimwear comes with a removable hygiene liner to ensure your safety. Due to sanitary reasons, we can only assess items if the hygiene liner is still attached. Please try on your swim items over your underwear without removing the hygiene liner.
– Beach blankets, swimming rings, sunglasses, jewelries, hair accessories and items marked as flash sale & final sale are final purchases and cannot be refunded or exchanged unless there is a verified quality issue.
– Please take extra care with your items and packaging. We are not responsible for damage that occurs after delivery.
– 3-piece sets are sold as complete units and cannot be refunded or exchanged individually.
– Original shipping charges, duties and taxes are non-refundable.
POLICY FAQs
1. What items can't be returned?
Gift cards, beach blankets, swimming rings, sunglasses, jewelries, hair accessories and items marked as flash sale, final sale & special sale are final purchases unless there is a verified quality issue. Please note, you must keep the product tags and hygiene liners on items. If a product has been washed or the tag has been cut off, we cannot assist with your request.
2. What does pre-order mean?
If your order includes any items marked as "pre-order," it means that the item is currently sold out and may take some time to restock. Rest assured that all items in your order will be shipped together once the pre-sale items are back in stock. We appreciate your support in helping us reduce our carbon footprint through the pre-order model. Thank you for your understanding and patience as we work to ensure that you receive your items as soon as possible.
3. Are pre-order items refundable?
Pre-order items follow the same policy as regular items. If you experience quality issues within 30 days of delivery, please contact us at contact@hamozot.shop or via WhatsApp.
4. How do I submit a concern about my order?
If you have any concerns about your order, please contact our customer care team at contact@hamozot.shop or via WhatsApp within 30 days of delivery. Include your order number and details about your concern.
5. Can I return an item purchased with a coupon?
Purchases made with coupons are final and cannot be returned or exchanged. If you made a purchase with a combination of a coupon and regular form of payment, only quality-related issues on the amount exceeding the coupon value may be considered. If you need more help, feel free to contact our customer care team at contact@hamozot.shop or via WhatsApp.
6. I've received a damaged or defective item. What should I do?
We take pride in the quality of our pieces and if it's anything less than great, we want to make it right. If you receive a damaged or defective item, please get in touch with us at contact@hamozot.shop or via WhatsApp and we'll try and sort it out for you as soon as possible. Make sure to include the information below:
- Your order number
- Product name or SKU number/Product code (you can find this in your confirmation email)
- Describe the damage/defects and provide clear photos
7. I received the wrong item. What should I do?
We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry – we'll make it right! If you receive the wrong item, please get in touch with us at contact@hamozot.shop or via WhatsApp and we'll try and sort it out for you as soon as possible. Make sure to include the information below:
- Your order number
- Product name or SKU number/Product code (you can find this in your confirmation email)
- Photos of the item you received
8. What should I do if my package is missing an item?
If you've received a package with an item missing, it's most likely one of two things:
- To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages.
- If you have not received your entire order by the expected delivery date, please contact our customer care team at contact@hamozot.shop or via WhatsApp so we can look into this for you as quickly as possible.
9. I got the wrong size! Can I exchange for a different size?
We provide detailed size charts and measurements for all products on our website to help you select the perfect fit. Please review these carefully before ordering. Unfortunately, we are unable to accommodate size exchanges at this time. If you wish to order a different size, please place a new order through our website.
10. Where should I contact you about order concerns?
For any concerns about your order, please email us at contact@hamozot.shop or reach out via WhatsApp within 30 days of delivery. Our customer care team will review your case and respond within 24-48 hours.
11. I've contacted you about an issue. What's the next step?
Once you've contacted us at contact@hamozot.shop or via WhatsApp, our team will review your case and respond with next steps. We assess each situation individually to determine the appropriate resolution.
12. When can I expect a resolution?
To ensure that we can assist you quickly, please follow the instructions closely and provide all of the required information. Once we receive your inquiry and review the details, we will work to resolve your issue as soon as possible. If a refund is authorized, you can expect to receive it within 10-14 business days, though your financial institution may require an additional 5-10 days to process.
If you do not receive a credit to your account within the timeframe mentioned, please contact the issuing bank of your credit card.
13. How can I receive a refund if authorized?
If a refund is authorized following our assessment, it will be issued to your original payment method. Please note that purchases made with coupons cannot be refunded.
14. What happens if a refund goes to a closed/cancelled account?
Refunds are credited to the original form of payment. If your bank account has closed since you've made the purchase, you will need to contact your bank directly for information on how to receive the funds.
- Before making a purchase, please carefully review your payment information and double check to make sure it can be used as a valid form of payment.
- It is your responsibility to ensure that your account remains active. We can only issue refunds to the original form of payment, so if your account is closed or canceled, you will need to contact the bank directly for further information.
- If your card is lost or stolen but you need a refund, please let us know as soon as possible at contact@hamozot.shop or via WhatsApp. We will need you to provide relevant documents and share your updated account information so we can issue your refund to your secured account.
15. What would make my order ineligible for assistance?
- For hygiene purposes, worn or washed clothes cannot be assessed unless there is a verified quality issue prior to use.
- Requests made after the 30-day timeframe cannot be accommodated.
- Only orders purchased on [YourWebsite.com] can be reviewed; we cannot assist with any items purchased from any third-party vendors or websites. Please be aware that there are counterfeit items sold on unauthorized platforms. If you are unsure, you can clarify with our customer care team at contact@hamozot.shop or via WhatsApp to ensure you are buying a legitimate item.
- We are unable to accommodate concerns on any gifted items as we are only able to issue refunds to the original source of payment. We appreciate your understanding.
16. Do you accept returns outside of the US?
Our policy applies to all orders regardless of location. Please contact contact@hamozot.shop or WhatsApp within 30 days of delivery with any concerns.
17. How do I check my case status?
If you've contacted us at contact@hamozot.shop or via WhatsApp about a concern, our customer care team will keep you updated via email on the status of your case.
18. Why can't I submit a request?
If you have issues contacting us, please check the following scenarios:
- A request has already been submitted for the same order.
- Requests made after the 30-day window has closed do not qualify for assistance.
- Orders placed with promotional vouchers provided by our customer service follow specific terms.
- For quality issues, wrong items, or other concerns, please contact contact@hamozot.shop or WhatsApp directly.